This Privacy Policy explains how MakerLane Crafts Ltd ("we", "us", "our") collects, uses, stores and protects your personal data when you visit makerlanecrafts.com and contact us about our craft courses, kit guides and educational content.
We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
MakerLane Crafts Ltd is the data controller for personal data collected through this website. Our registered details are:
Company Name: MakerLane Crafts Ltd
Company Number: 14928371
Registered Office: 124 City Road, London, EC1V 2NX, United Kingdom
VAT Number: GB928471635
Email: [email protected]
Phone: +44 20 3987 2145
Director: Emma Clarke
2. What Personal Data We Collect
Depending on how you use the website, we may collect:
- Identity data: first name and surname when you submit a contact form
- Contact data: email address, telephone number (if provided) and message content
- Preference data: craft interest or topic selected in enquiry forms
- Technical data: IP address, browser type, device type, operating system and general location derived from IP
- Usage data: pages viewed, time spent on pages and referral source
We do not intentionally collect special category data (such as health information) through this website.
3. How We Collect Personal Data
We collect data through:
- Direct interactions: when you complete our contact form, email us or call our listed phone number
- Automated technologies: server logs and essential cookies required for basic website operation (see our Cookie Policy)
- Third-party content delivery: font and icon providers may process limited technical data when pages load
4. How We Use Your Personal Data
We use personal data to:
- Respond to enquiries about courses, kits, workshops and editorial content
- Improve website content, navigation and security
- Maintain business records and comply with legal obligations
- Send updates only where you have asked us to stay in touch
We do not sell personal data and we do not use social network advertising pixels on this website.
5. Legal Basis for Processing
We process personal data on the following bases:
- Consent: where you submit a contact form or request information from us
- Legitimate interests: to operate, secure and improve our website and respond to reasonable business enquiries
- Legal obligation: where we must retain records for accounting, tax or regulatory purposes
6. Data Sharing
We may share data with trusted service providers who help us host the website, deliver email or maintain infrastructure. These providers may only use data on our instructions and must apply appropriate security measures.
We may also disclose data where required by law, court order or regulatory authority.
7. International Transfers
Some technology providers used to deliver fonts or website assets may process data outside the UK. Where this occurs, we rely on appropriate safeguards such as UK adequacy regulations or contractual protections.
8. Data Retention
We keep enquiry records only for as long as needed to respond, maintain customer support history and meet legal requirements. Contact form submissions are typically reviewed within 30 days and archived or deleted when no longer required for business administration.
9. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure in certain circumstances
- Restrict or object to processing in certain circumstances
- Request data portability where applicable
- Withdraw consent at any time where processing is based on consent
To exercise these rights, email [email protected]. You may also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
10. Security
We use reasonable technical and organisational measures to protect personal data, including secure hosting, access controls and limited internal access to enquiry records.
11. Children's Privacy
Our website is intended for a general audience. We do not knowingly collect personal data from children under 13 without parental consent. If you believe a child has provided data to us, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected on this page with a revised "Last updated" date.
13. Contact Us
For privacy questions or data requests, contact:
Email: [email protected]
Post: MakerLane Crafts Ltd, 124 City Road, London, EC1V 2NX, United Kingdom